Terms of Service
Understanding Your Agreement With folvenir
Every purchase involves certain expectations, from the accuracy of product information to payment, delivery, and after-sales assistance. These Terms of Service explain the conditions that apply when you browse folvenir, place an order, or use the services associated with our online store.
folvenir is an online retail brand operated by Wuhan Zhoupinxin Trading Co., Ltd. In this document, "folvenir," "we," "our," and "us" refer to the business operating https://folvenir.com.
By accessing or using our website, you agree to these Terms to the extent permitted by applicable law. These Terms should be read together with our Shipping Policy, Return & Refund Policy, and Privacy Policy.
1. Eligibility and Responsible Use
You must have the legal capacity to enter into a purchase agreement in your jurisdiction, or have the appropriate permission from a parent or legal guardian where required.
Our website may only be used for lawful purposes.
You agree not to engage in conduct that could compromise website security, interfere with other customers, distribute malicious software, or involve fraudulent transactions.
We may take reasonable steps to prevent misuse, protect customer information, and maintain the integrity of our services.
2. Customer Accounts and Personal Details
Customers are responsible for providing accurate information when creating an account, submitting an order, or communicating with customer support.
If account registration is available, you are responsible for keeping your login credentials confidential and notifying us if you suspect unauthorized access.
Your delivery address, telephone number, and email address should be reviewed carefully before completing a purchase.
Where incorrect information causes a fulfillment problem, the available remedies and responsibilities will be determined according to the circumstances and applicable consumer law.
3. Product Information and Presentation
We aim to make product information clear and useful so customers can evaluate available items before purchasing.
Product pages may include descriptions, photographs, specifications, available variations, and other relevant details.
Images are intended to represent products accurately, although appearance and colors may vary slightly because of lighting, photography, or display settings.
Availability and product information may change. If a material error or stock issue affects your purchase, we will review the situation and communicate the available resolution.
Nothing in these Terms limits your statutory rights if a product is defective or materially different from its description.
4. Order Submission and Acceptance
When you complete checkout, you submit an offer to purchase the selected products under the conditions displayed for that transaction.
An automated confirmation acknowledges that your order has been received. It does not necessarily mean that the order has been finally accepted.
We may decline or cancel an order for legitimate reasons, such as unavailable inventory, payment authorization failure, material pricing errors, suspected fraud, or circumstances that prevent lawful fulfillment.
If payment has already been collected for a canceled order, we will arrange any refund owed in accordance with applicable payment procedures and legal requirements.
5. Prices, Payment, and Applicable Charges
Prices are displayed on the website and may be adjusted over time.
Before an order is completed, checkout will display the applicable purchase amount, including shipping fees and taxes collected by us where relevant.
Payment methods depend on the options available for the individual transaction at checkout.
We do not guarantee that every payment method is available for every customer or destination.
International purchases may be subject to customs duties, import taxes, or additional charges imposed by local authorities. Responsibility for these charges depends on the conditions disclosed during the purchase and applicable law.
6. Order Preparation and Delivery
Orders are normally processed within 1–3 business days after successful payment confirmation.
Estimated transportation time is generally 7–15 business days after dispatch.
These are separate stages, and shipping estimates do not represent guaranteed arrival dates.
Delivery availability, fees, tracking arrangements, and procedures for addressing shipping problems are explained in our Shipping Policy.
7. Changes and Cancellations
If you need to modify or cancel an order, contact customer support as soon as possible.
We will make reasonable efforts to accommodate requests received before dispatch. However, it may not be possible to stop or modify an order once fulfillment has advanced.
Orders already in transit will be handled according to our Return & Refund Policy and any mandatory cancellation or withdrawal rights.
8. Returns, Exchanges, and Refunds
Eligible customers may request a return within 30 calendar days after delivery, subject to the conditions explained in our Return & Refund Policy.
For approved refunds, repayment is normally initiated within 10 business days after approval, unless a shorter deadline is required by applicable law.
Refunds are generally issued through the original payment method unless another method is legally required.
Exchange availability depends on the product and circumstances of the request.
9. Intellectual Property
The folvenir website may contain original text, graphics, images, design elements, and other material protected by intellectual property laws.
You may browse the website and use its content for ordinary personal shopping purposes.
Unauthorized commercial copying, redistribution, or exploitation of protected content is prohibited unless authorized by the relevant rights holder or permitted by law.
Third-party trademarks and product names remain the property of their respective owners.
10. Website Conduct and Security
You agree not to misuse our website or attempt to gain unauthorized access to systems, accounts, or information.
Prohibited activities include impersonation, fraudulent payment attempts, interference with website operations, and distributing harmful code.
We may restrict access or take other proportionate measures when reasonably necessary to address security threats or unlawful activity.
11. External Services
Certain parts of our shopping service may depend on independent providers, such as payment processors, shipping carriers, e-commerce infrastructure providers, and technical service partners.
These providers may maintain separate contractual terms or privacy notices.
Our use of third-party providers does not remove responsibilities that applicable law places on us as the seller.
12. Privacy
Our Privacy Policy describes the information involved in website visits, purchases, customer support interactions, and other relevant services.
It explains applicable data processing purposes, disclosures, security practices, and privacy rights.
Where a particular data processing activity requires consent, the applicable consent requirements will be observed.
13. Availability and Limitations of Liability
We aim to maintain an accessible and functional website, but technical interruptions, maintenance, or unexpected disruptions may occasionally occur.
To the extent permitted by law, we are not responsible for losses caused solely by circumstances outside our reasonable control.
Nothing in these Terms excludes liability that cannot legally be excluded or restricts mandatory consumer rights, including rights relating to defective products, inaccurate descriptions, or legally required remedies.
14. Applicable Law and Disputes
These Terms are interpreted in accordance with applicable law, including any mandatory consumer protections that apply in your place of residence.
If a question or dispute arises regarding a purchase, you may contact our customer support team to seek a resolution.
Nothing in these Terms prevents you from exercising rights or using remedies that applicable law makes available.
15. Changes to These Terms
We may update these Terms to reflect changes in website functionality, business procedures, or legal requirements.
Revised wording will be made available on this page, and additional notice will be provided where required by law.
16. Business Information and Contact
For questions concerning these Terms or our services, please contact us.
Operating Company: Wuhan Zhoupinxin Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDWMGQ40
Company Address: Factory Building 6-1364, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@folvenir.com
Contact Phone: +86 14752391678
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://folvenir.com