Contact Us
Have a question about something you found at folvenir? Need an update on an order or assistance with a purchase? We're happy to help you find the information you need.
We believe customers should have a clear way to reach the store whenever questions arise. From product inquiries to after-sales assistance, our customer support channels are available to help you navigate your shopping experience.
What Can We Help You With?
You can contact folvenir regarding:
- Product descriptions, specifications, and availability.
- Order placement and confirmation details.
- Shipping arrangements and delivery updates.
- Requests to change or cancel an order.
- Return eligibility, exchanges, and refund status.
- Damaged, defective, missing, or incorrectly delivered products.
- Questions about store policies and website services.
When contacting us about an existing purchase, please include your order number and the email address used during checkout. This helps us identify the relevant order and review your inquiry more efficiently.
Email Support
For assistance by email, please contact:
Email is particularly helpful when you need to provide order information, explain a problem in detail, or share photographs of an item.
If your inquiry involves a damaged or incorrect product, please include a short description of the issue and supporting images when reasonably possible.
We recommend keeping your order confirmation available for reference.
Telephone Assistance
You may also reach us by telephone at:
+86 14752391678
Our telephone contact is intended for general customer inquiries during our stated business hours.
If your question requires photographs, documents, or detailed order records, email may be a more convenient option.
Customer Service Hours
Our regular business hours are:
Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Messages received outside these hours will be reviewed during the next available support period.
Response times may vary depending on the complexity of the inquiry and the volume of customer requests.
Returns and After-Sales Support
If you wish to return a product or report an issue after delivery, please contact us before sending merchandise back.
We will review your request, explain the applicable procedure, and provide an authorized return destination when necessary.
Our company address is provided for business identification purposes and should not automatically be used as a merchandise return address.
Additional information about return eligibility and refunds can be found in our Return & Refund Policy.
Keeping Your Information Secure
Please avoid sending account passwords, full payment card numbers, or other unnecessary sensitive information when contacting customer support.
We may request reasonable order details to verify a purchase before sharing account-specific information.
Business Information
Operating Company: Wuhan Zhoupinxin Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDWMGQ40
Company Address: Factory Building 6-1364, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@folvenir.com
Contact Phone: +86 14752391678
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://folvenir.com
Thank you for reaching out to folvenir. We appreciate the opportunity to assist you.