Shipping Policy
From Checkout to Your Doorstep
Once you have placed an order with folvenir, the next important step is getting your purchase to its destination. We want you to understand how preparation and transportation work, what delivery estimates mean, and how to get assistance if your shipment encounters a problem.
This Shipping Policy applies to orders placed through https://folvenir.com
Preparing Your Order
Following successful payment confirmation, our normal order-processing period is 1–3 business days.
During this period, an order may undergo payment verification, preparation, and fulfillment coordination before being handed over for shipping.
Business days generally exclude weekends and applicable public holidays.
Some orders may require additional processing time because of address clarification, unusual order volumes, product availability, or other fulfillment circumstances.
If a significant issue affects your order, we will contact you using the details supplied during checkout.
Understanding Delivery Estimates
The estimated transportation period is 7–15 business days after dispatch.
This estimate begins when the order has been shipped, not when the order was originally submitted.
The total time between purchase and delivery includes both the processing period and the transportation period.
Actual delivery times may vary because of:
- Shipping destination and local delivery conditions.
- Carrier routing and transportation schedules.
- Customs clearance for international orders.
- Weather-related interruptions.
- Public holidays and seasonal shipping demand.
- Other circumstances affecting the delivery network.
Estimated transit periods are not guaranteed delivery dates. Mandatory delivery rights under applicable law remain unaffected.
Available Shipping Locations
Shipping availability depends on your destination and the products selected.
The available delivery options for an order are presented during checkout after the required address information has been entered.
Certain destinations, products, or delivery addresses may be subject to restrictions.
We do not guarantee worldwide delivery or that every product can be shipped to every region.
Shipping Costs
Any applicable shipping charges are shown during checkout before you complete payment.
Fees may vary depending on the destination, order contents, and shipping options available.
Promotional shipping discounts apply only when the relevant offer and conditions are displayed.
Customers should review the final checkout amount before confirming their purchase.
Tracking Your Shipment
When tracking is supported by the selected shipping service, tracking information may be communicated to the email address associated with your order.
Carrier tracking updates may take additional time to appear after dispatch.
It is also possible for tracking information to remain unchanged temporarily while a parcel moves between transportation facilities.
If the tracking status appears unusually delayed, contact our customer support team with your order number.
International Customs and Taxes
Orders shipped across international borders may be subject to customs inspection, duties, taxes, or other import-related charges.
The party responsible for these charges depends on the purchase terms presented at checkout and applicable regulations.
Where the relevant charges have not been collected at checkout, the recipient may need to pay them to the appropriate authority or delivery provider, subject to applicable law.
Customs processing can also affect the estimated delivery timeframe.
Correct Shipping Information
Please check the shipping address, recipient name, postal code, and telephone number before placing an order.
If you discover an error, contact us as soon as possible.
We will attempt to help with eligible corrections, but changes may not be possible once the shipment has been dispatched.
If a parcel is delayed or returned because of incorrect information, any additional costs or next steps will be assessed according to the circumstances and applicable consumer law.
Missing or Delayed Deliveries
If your package has not arrived within the estimated period, please review the available tracking information first.
If the status remains unclear or the parcel appears lost, email service@folvenir.com with your order number and a description of the issue.
We will examine the available shipment details and work toward an appropriate solution.
Where non-delivery gives rise to statutory remedies, those rights will not be restricted by this policy.
Damaged or Incorrect Shipments
If an order arrives damaged, contains the wrong product, or is missing an item, please contact us as soon as reasonably possible.
Provide your order number and a description of the problem. Photographs of the product or packaging may assist with the review.
Depending on the circumstances and applicable law, an appropriate remedy may involve replacement, refund, repair, or another resolution.
Multiple Parcels
Some orders may be fulfilled in more than one shipment.
When this occurs, separate parcels may arrive on different dates and have different tracking information.
Any additional shipping charges must remain consistent with the applicable checkout terms.
Shipping Assistance and Business Information
Questions about dispatch, delivery estimates, tracking, or missing packages may be directed to our customer support team.
The company address below is provided for business identification and is not automatically a merchandise return destination.
Operating Company: Wuhan Zhoupinxin Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDWMGQ40
Company Address: Factory Building 6-1364, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@folvenir.com
Contact Phone: +86 14752391678
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://folvenir.com