Privacy Policy
A Clearer Picture of Your Personal Information
Your relationship with an online store involves more than the information entered at checkout. Browsing products, returning to a shopping cart, requesting delivery updates, and contacting customer support can all involve personal information.
At folvenir, we believe it is important to explain those interactions clearly. We want customers to understand what information is involved in their shopping experience, why it may be needed, and how they can make requests about its use.
This Privacy Policy describes how personal information may be collected, used, disclosed, retained, and protected in connection with our website at https://folvenir.com and related customer services.
For personal information handled in connection with our store operations, the responsible business is Wuhan Zhoupinxin Trading Co., Ltd. Certain service providers may have independent responsibilities for information they process under applicable law.
1. Information You Share When Shopping
The information we process depends on the actions you take and the services you request.
Information Provided During a Purchase
When you place an order, we may receive:
- Your full name.
- Email address and telephone number.
- Billing and shipping addresses.
- Items purchased, quantities, and order details.
- Delivery preferences and instructions.
- Transaction confirmation and payment status.
- Information necessary to manage returns or refunds.
These details help connect your purchase with the correct delivery destination and support the administration of your order.
Information Provided Through Customer Support
When you contact our support team, we may process the information you choose to share, including your message, order number, contact information, and supporting documents or photographs.
Correspondence may be retained where reasonably necessary to resolve a request, maintain appropriate records, or address a related dispute.
Account and Preference Information
If customer account functions are available, information associated with your account may be used to provide account access, maintain relevant purchase history, and support available account features.
Preferences you submit through website tools or communication choices may also be processed to provide the relevant service.
2. Information Associated With Website Visits
Some information can be collected or generated when a visitor accesses a website, even without completing a purchase.
Depending on the technologies in use, this information may include:
- IP address.
- Browser type and version.
- Device type and operating system.
- Language or regional settings.
- Approximate location derived from technical information.
- Pages viewed and interactions with website features.
- Shopping cart events and session details.
- Referring website information.
- Cookies, session identifiers, and similar online identifiers.
This information can help support technical functionality, protect the website from misuse, and assess how store features perform.
The collection and use of optional analytics or advertising information depend on the technologies involved and applicable privacy choices.
3. What Happens to Payment Information?
Online payments typically involve specialized payment services.
When you complete a purchase, the payment provider available during checkout may process information necessary to authorize the transaction, verify payment details, and detect suspicious activity.
Payment providers may handle card details or other payment credentials according to their own applicable privacy notices and security responsibilities.
Our store may receive transaction-related information, such as payment confirmation, transaction references, and details needed for refunds or accounting.
We recommend that customers never send full card numbers, payment security codes, or account passwords through ordinary email or support messages.
4. How Information Helps Us Deliver Services
We process relevant personal information for purposes connected with running our online store.
Managing Orders
Purchase information helps us receive orders, confirm transactions, coordinate fulfillment, and arrange delivery.
Providing Customer Assistance
Order details and customer communications help us answer questions, review complaints, investigate delivery concerns, and handle requests for returns or refunds.
Operating the Website
Technical information may support website sessions, shopping carts, account functionality where available, and troubleshooting.
Protecting Customers and Store Operations
Relevant information may be used to identify unusual activity, reduce fraud, investigate security concerns, and protect the integrity of transactions.
Meeting Legal Requirements
We may need to process or retain certain information to satisfy financial reporting, tax, accounting, regulatory, and consumer protection obligations.
Understanding Service Performance
Where lawful and appropriate, technical and interaction information may help us understand whether website features are functioning effectively and identify areas for improvement.
Communications and Promotions
Personal information may be used for promotional communications or advertising-related activities where those services are offered and the relevant legal requirements are met.
We do not treat information provided for one purpose as unrestricted permission to use it for unrelated activities.
5. Legal Grounds for Processing
Different jurisdictions establish different requirements for processing personal data.
Where a legal basis is required, the basis depends on the purpose and circumstances of the activity.
Contractual Necessity
Information may be needed to perform a purchase agreement, including processing orders, arranging delivery, and providing related customer service.
Legal Compliance
Certain processing may be necessary to meet tax, accounting, consumer protection, or other legal obligations.
Legitimate Interests
Where permitted, information may be processed for legitimate interests such as maintaining website security, preventing fraud, and improving operational reliability, provided those interests are appropriately balanced against individual rights.
Consent
Consent may be required for specific activities, including certain forms of promotional communication or non-essential tracking.
When processing relies on consent, you may withdraw it in accordance with applicable law. Withdrawal does not affect earlier lawful processing.
6. The Organizations That May Help Provide Our Services
An online store relies on different services to support payments, website functionality, shipping, security, and customer communication.
Relevant personal information may be disclosed to organizations performing these functions.
E-Commerce Technology
Our online store uses Shopify commerce infrastructure. Shopify may process information associated with website operation, shopping sessions, checkout, orders, and related services, depending on the functions involved.
Payment Providers
Providers supporting the payment methods available at checkout may receive or process information necessary to authorize, complete, secure, or refund transactions.
Delivery and Logistics Services
Shipping providers may receive recipient names, addresses, contact details, and shipment information necessary to transport and deliver purchases.
Customer Service and Technical Providers
Where such services are used, relevant providers may process information to support customer communications, website maintenance, fraud detection, or technical operations.
Analytics and Advertising Services
If optional measurement or advertising services are enabled, relevant online identifiers or interaction information may be processed by the providers involved.
Some service providers act on our instructions, while others may determine certain processing activities independently under their own applicable privacy notices.
We seek to limit disclosures to information reasonably relevant to the service and apply appropriate safeguards where required.
7. Other Circumstances in Which Information May Be Disclosed
Personal information may also be disclosed where necessary to:
- Comply with applicable laws or valid legal requests.
- Investigate suspected fraud or unauthorized activity.
- Protect the safety, rights, or security of customers and others.
- Establish, exercise, or defend legal claims.
- Facilitate a lawful business sale, merger, or restructuring, subject to relevant legal protections.
We do not regard these circumstances as permission to disclose personal information without an appropriate purpose or legal basis.
8. Cookies and Similar Technologies
Cookies and comparable technologies help websites maintain functionality and, where enabled, understand visitor interactions.
Different technologies serve different purposes.
Shopping and Session Functions
Some technologies support activities such as keeping products in a cart, maintaining user sessions, and enabling secure checkout functions.
Preferences
Other technologies may remember certain choices or settings to make returning visits more convenient.
Website Performance
Where performance measurement tools are used, they may collect information about website visits, interaction patterns, or technical errors.
Advertising-Related Technologies
If advertising services are enabled, cookies or similar identifiers may be used to measure campaigns, understand advertisement interactions, or support personalized advertising.
Not every technology is necessary for the operation of the store, and different privacy rules may apply to different categories.
You can manage many cookies through your browser settings. Disabling essential technologies may affect shopping cart functionality, account features, or checkout.
Where required, additional consent or privacy preference controls apply to relevant technologies.
9. Advertising and Your Privacy Choices
Some online advertising activities involve information about website visits or interactions.
When such activities are used, relevant information may be disclosed to advertising or measurement partners in accordance with applicable law.
Depending on the jurisdiction, particular disclosures may be classified as targeted advertising, personal information sharing, or a sale of personal information.
Individuals who qualify under relevant privacy laws may have the right to opt out of certain activities.
You may contact us at service@folvenir.com to request information about the choices available to you.
Where a website privacy preferences feature is available, it can also be used for the activities identified by that feature.
Recognized browser-based opt-out signals, including Global Privacy Control, are handled as required by the laws applicable to the relevant visitor and processing activity.
The availability and effect of privacy choices may differ by jurisdiction and technology.
10. Promotional Emails and Communications
If you subscribe to promotional communications, your email address may be used to send information about store announcements, product updates, or available offers.
Marketing communications are subject to applicable consent and opt-out requirements.
You may stop receiving promotional emails through an unsubscribe mechanism where available or by contacting our customer support team.
Unsubscribing from promotional messages does not necessarily prevent communications that are reasonably necessary for an existing order, customer support request, or important service matter.
11. International Processing of Personal Information
Online retail transactions may involve service providers and delivery networks operating in different countries.
As a result, personal information may be transferred to, accessed from, or processed in jurisdictions outside your country of residence.
Privacy and data protection rules can differ between countries.
Where cross-border processing is subject to specific legal requirements, appropriate safeguards or recognized transfer mechanisms will be used in accordance with the relevant law.
International processing does not remove rights that applicable legislation grants to individuals.
12. How Long Personal Information Is Retained
We retain personal information for periods appropriate to the reasons for which it is processed and any applicable legal obligations.
Retention requirements differ according to the type of information.
For example, transaction records may need to be maintained for accounting, tax compliance, payment disputes, or consumer protection matters.
Customer service messages may be retained for a reasonable period needed to resolve inquiries and maintain appropriate records.
Technical information may be kept for periods relevant to security, troubleshooting, or operational needs.
Information associated with marketing preferences may be retained where reasonably necessary to respect communication choices and relevant legal requirements.
When personal information is no longer needed for a lawful purpose, appropriate steps are taken to delete, de-identify, or otherwise manage it.
Some information may need to be retained despite a deletion request when a legal obligation or recognized exception applies.
13. Measures Used to Protect Information
The security of personal information is an important consideration in online retail operations.
Reasonable technical and organizational safeguards are used to reduce risks associated with unauthorized access, disclosure, alteration, or loss.
The safeguards relevant to particular information may involve access controls, secure service infrastructure, and appropriate procedures for handling customer records.
Service providers may also implement their own security measures according to the services they perform.
No internet transmission or electronic storage method can guarantee absolute security.
Customers are encouraged to protect account passwords, use secure devices, and avoid sharing unnecessary sensitive information through support communications.
14. Understanding Your Privacy Rights
Depending on the privacy laws applicable to you, certain rights may be available regarding your personal information.
These can include:
Right of Access
You may request information about personal data processed concerning you.
Right to Correction
You may request correction of inaccurate or incomplete information.
Right to Deletion
You may request deletion of eligible personal information, subject to applicable exceptions.
Right to Data Portability
Where provided by law, you may request certain personal information in a structured, commonly used format.
Right to Object
You may object to specified types of processing when the applicable law allows.
Right to Restrict Processing
You may request restrictions on certain processing activities where legally available.
Right to Withdraw Consent
Where consent is the legal basis for an activity, you may withdraw it.
Right to Opt Out
You may have the right to opt out of qualifying targeted advertising or certain personal information disclosures.
Right to Appeal or Complain
Where applicable, you may challenge a decision regarding a privacy request or submit a complaint to the relevant data protection authority.
These rights may be subject to legal conditions, identity verification, and exceptions.
We will not unlawfully discriminate against customers for exercising applicable privacy rights.
15. Making a Privacy Request
If you would like to access, correct, delete, or otherwise exercise a right regarding your personal information, please contact:
Explain the nature of your request and provide sufficient information to help us locate the relevant records.
For security purposes, we may request reasonable information to verify your identity before disclosing or modifying personal information.
We will review and respond to requests within the timeframes required by applicable law.
If we cannot fully satisfy a request because of a legal exception or obligation, we will provide an appropriate explanation where required.
16. Information Relating to Children
folvenir is intended for general online shopping and is not specifically directed toward children below the age at which they may lawfully consent to the relevant processing or purchase activity.
We do not intentionally seek children's personal information in circumstances prohibited by applicable law.
If a parent or guardian believes that a child has submitted personal information improperly, they may contact us so the situation can be reviewed.
17. Links to Independent Websites
Our online store may contain links to websites or services operated by other organizations.
Those third parties may have independent privacy practices and their own policies governing the collection and use of information.
We encourage customers to review those policies before sharing personal information with an external website or service.
18. Changes to This Privacy Policy
Our website, business services, and applicable privacy requirements may evolve.
We may update this Privacy Policy to reflect material changes in the way personal information is processed.
Revised wording will be made available on this page. Where additional notice or consent is required by law, the relevant requirements will be followed.
We encourage visitors to review this policy periodically.
19. Privacy Contact and Business Information
If you have questions about this Privacy Policy, wish to understand a particular processing activity, or want to exercise an applicable privacy right, please contact us using the information below.
Operating Company: Wuhan Zhoupinxin Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDWMGQ40
Company Address: Factory Building 6-1364, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@folvenir.com
Contact Phone: +86 14752391678
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://folvenir.com